Highly Recommend. It's the best product I've used.
My organization is a private high school which operates similarly to a small college. We use RE-NXT for our fundraising efforts. RE-NXT …
Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Recent Reviews
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Popular Features
- Role-based user permissions (9)8.989%
- Mobile access (9)8.080%
- Reporting and data visualization (9)7.676%
- Wealth screening (8)6.565%
Reviewer Pros & Cons
Associate for Donor Relations
Austin Presbyterian Theological Seminary (Higher Education, 51-200 employees)
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What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
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What is Blackbaud Raiser's Edge NXT?
Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.
Blackbaud states that on average, Raiser's Edge NXT customers experience:
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.
Reviewers rate Role-based user permissions highest, with a score of 8.9.
The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Reviews
(1-25 of 130)Companies can't remove reviews or game the system. Here's why
December 30, 2023
Great CRM but not 100% there yet
We use NXT as our CRM and marketing platform. We use the database for a wide array of things including: creating mailing lists, managing user contact information, prospect research, fiscal reporting, communications emails, and gift tracking. Personally, I touch on most of these myself since I am the data manager for the platform. Users come to me when something isn't working or they don't know how to do something.
- They continue to improve the platform
- Customer support is responsive
- Online processing is a fairly smooth process
- Reporting tools are not flexible enough to cover our needs
- The import/update tools do not cover all data points (e.g. fund relationships)
- If there isn't a way to do something in RE, you're forced to come up with your own solution - support does not help in this regard
June 05, 2023
The product that does it all!
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
- Research management
- Communications management
- Report management
- More streamlined reports
- Ability to create workflows easier for groups
April 21, 2023
Best CRM for non-profits, but needs improvements
Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, donor contact, marketing and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes". Biographical information is easy to enter and update and using Queries and Exports is fairly simple.
- Tracking incoming revenue.
- Running financial reports.
- Recording donor interactions
- Tracking marketing efforts
- Exporting large amounts of donor information
- Recording donor attributes and communication preferences
- Steep learning curve for a new user
- Interface is not user friendly
- Queries and Exports are extremely prone to user-error
- Searching for donors by information other than name
March 08, 2023
Thoughts from a new RE NXT user
We use Raiser's Edge NXT to store all of our constituent and gift data for fundraising at a college. The RE database view allows our research and advancement services teams to view granular data and the NXT web-view is useful for our gift officers to enter contact reports and view an overview of ratings and gift information for their prospects.
- Pulling lists with very specific qualifiers
- NXT view is friendly for non-technical users
- Able to create limited reports within NXT
- Too many fields end up in Attributes because there is no other good place for them
- Some attributes do not have the option to export the most recent update to that field
- Complex exports can take way too long or just crash and never finish.
March 03, 2023
A fundraising CRM built for fundraisers
Blackbaud has done an outstanding job simplifying its flagship product, The Raiser's Edge. NXT is intuitive and easy to use, especially after having used the classic program. Like any good CRM it's cloud-based and can be accessed from anywhere and doesn't require installation of additional software or VPN. We use NXT to manage constituent relationships, including their communication preferences, and also use it for Events, gift processing and reporting.
- the Workcenter is designed with frontline fundraisers in mind
- Donation forms have QR codes!
- Event management in NXT is better than in the database (or classic) view
- The out-of-box dashboard/reports are helpful and insightful, and push to best practice
- Several modules are still read-only, such as Volunteer Management and Memberships
- Gift Batching in RE NXT is too simplified, users need more cash management control
- Would be nice to be able to search for any kind of record, not just constituents
January 02, 2023
Cautiously optimistic
It is our CRM for fundraising. We use it to track gifts, manage donor and prospect engagement, plan engagement based on analytics and develop solicitations in part on history tracked on RE. We need more help in identifying major gift prospects and a better way to track and calendar engagement on best prospects.
- Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
- NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
- Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
- Wealth information to identify constituents including donors and prospects regarding their capacity to give is not readily available and should be part of the package.
- Should be able to move information back and forth from other platforms like Imodules.
- Running queries is more complicated than it should be and recommendations vary between RE support staff and website.
- Finding the right RE/NXT Courses to take is very complicated and time consuming to sift through; it’s too difficult to find a RE staff person knowledgeable to make recommendations. I feel I am on my own to find the courses I need and so delay taking class.
December 30, 2022
Happy Customer, it Gets the Job Done
We use Blackbaud Raiser's Edge NXT for gift entry and donor/prospect management. We reconcile monthly with finance to ensure our fundraising totals tie out with the accounting side.
- Easy to read format.
- Prompts before changing things.
- Intuitive design.
- Ability to work in multiple views based on preference.
- Need for things to carry over consistently between web and database view.
- Better communication regarding outages or down-time.
December 29, 2022
Blackbaud Raiser's Edge NXT
Our team uses Blackbaud Raiser's Edge NXT as our fundraising solution, including donation tracking, event registration, workflow management, and for data and analytics. The web interface offers us ease of access for basic-level users and the back-end database allows more seasoned team members to customize reporting for organizational needs. Overall, we've been very happy with this product.
- Merchant Services; donation processing.
- Data management.
- Easy to use online interface.
- Automated workflow options are limited.
- Marketing tools are limited.
- Integrations can be costly.
December 29, 2022
Blackbaud NXT… Is It Worth Your Money?
Blackbaud is a great service that addresses database management and prospect research capacity in one. I do like many of the functions they offer, both via their “webview” model and via their “database” model. I utilize Blackbaud primarily to complete queries, exports, prospect lists, and wealth data in my current role. I have also used Blackbaud’s Guided Fundraising software for implementation in our stinger calling room.
- List building, especially with their ability to show prospects on geographic map.
- Querying within database. Their is a fair amount of customization available, even though the platform itself visually appears slightly dated.
- Tags, which you can use for a lot of different situations from reminders for gift officers to important notes on constituents records.
- Customer service could be improved. On many occasions, it has been lack luster at best through years of different representatives.
- Product roadmap improvements. It seems sometimes products or services are rushed for the sake of being first on the market.
- More visually improved database format, with more capabilities to easily connect external services.
I use Raiser's Edge NXT to track donors, prospects, events, etc. It allows us to flag constituents for follow-up and accurately records their gift history, personal notes, addresses, tributes for memorial gifts, event participation, etc. We use this functionality to pull reports on appeal and fund performance, as well as query lists of constituents for donor mailings.
- Track gifts.
- Tribute gifts.
- Email generation.
- The donation form designer is too templated. Little room for creativity and tweaking for more unique needs.
- Creation of records with online gifts. Constituent and tribute gift records are automatically created for any deviation of an existing record, so duplicate records are likely as people may donate or give tribute gifts with a nickname, middle, initial, etc.
- The functionality of NXT webview vs. database view. You can't do everything in either view. For example, gifts can be entered in webview but have to be edited in the database view. Webview is convenient for viewing simple donor information, but more complex functions must be done in the database view. It's a lot of back and forth and is challenging for a new user to grasp.
- Generating acknowledgment letters is more complicated and requires more steps without the ability to use the Word Merge Wizard. We personalize acknowledgment letters by appeal, so it requires separate exports for each appeal type in the given timeframe and then completing the merge in Microsoft Word. Previous versions of Raiser's Edge (not NXT) were more integrated.
- Knowledgebase articles are not reliably helpful. There is a definite learning curve, and unless you choose to have a continuous support option (for additional cost), customer support is lacking post-integration.
December 24, 2022
Great capabilities if you know how to use it.
We use Raiser's Edge NXT (RENXT) for donor management, gift management, acknowledgment letters, and moves management. In addition to being the Director of our fundraising program, I also responsible for managing the database and acknowledgment letters. We have a very small shop of three fundraisers. To help manage the database, we have hired an independent to help with issues, coding, and pull lists.
- Relationship management.
- Gift tracking.
- Portfolio management.
- Moves management.
- Pulling lists.
- Gift acknowledgements.
- Training and ease of use.
- Online donation forms.
- Duplicate management.
December 24, 2022
Not like it used to be
We implemented Raiser's Edge NXT 3 years ago to manage all of our donor information and processes. I chose NXT because of its robust functionality that I had used at other organizations. I helped train three people on NXT, and we used it for three years until our contract was up this month, and we decided to move away from it.
- Lots of opportunity for customization.
- Can track anything and everything.
- Robust reporting.
- Ease of webview use for frontline fundraisers.
- Took away ability to create letters from batch.
- Charges extra random fees in middle of contract.
- Very poor customer service.
- Lots of downtime.
December 24, 2022
Pricey, But Good Value for the Money.
Blackbaud Raiser's Edge NXT (RE NXT) helps Queens Public Library manage many aspects of our fundraising: direct mail, major gifts, grants, events, and bequests. We use RE NXT's cloud-based solution to build our donor database, record donor interactions, track donations, and manage campaigns and appeals. RE NXT's analytics and database features helps us better understand our donors, including their capacity to give, how to segment them, and how to personalize outreach based on the donor's past relationship and interactions with our institution. Occasionally, the service crashes and I am unable to log in. This is the only reason I hesitate to give this product a perfect rating. Otherwise, I highly recommend RE NXT to other nonprofit organizations that are looking for a premium solution to streamline their fundraising efforts.
- Comprehensive fundraising solution.
- Robust analytics.
- Easy to use interface.
- The cloud-based service crashes sometimes.
- Expensive
- Does not contain every feature found in the traditional Raiser's Edge database solution.
December 24, 2022
Basic user but happy!
We use NXT as our donor services management software. I specifically use the web view as I am a fundraiser and use it for creating actions, reminders, and gift development.
- The ability to see my actions on the front dashboard.
- The ability to customize the dashboard for my own preferences.
- The actions are not always correct. I will "complete" one but it will still show up as incomplete when going through the dashboard.
- I wish I could pull a report based on constituent code.
December 23, 2022
Powerful system, but pesky outages cause disruptions in day-to-day!
We use NXT to manage our donor database of about 140,000 constituents for a large, public university, including alumni, parents, students, etc. My main concern is how frequently the platform or specific platform functions go down in outages. On Giving Tuesday, one of the largest fundraising events of the whole year, a key tool (RE Database View) was not accessible and down for many hours. This relates to another key concern, which is that our team still relies on the "old" version of Raiser's Edge (accessed through Database view) for some of our key, day-to-day functioning (like gift processing, managing memberships, and pulling specific queries). The cost in time and dollars is high and yet the service is undependable due to frequent outages and there are key functionalities that are not yet available in NXT yet.
- Holistic View of Constituents
- Offers Integrations with 3rd party tools for ease (ThankView, Live Alumni, etc)
- Streamlined Lists functionality to make data reporting and pulling easier
- Key Functionalities are missing from the new and supposedly updated program (managing memberships, creating and managing appeals, etc)
- Numerous outages (especially on high-traffic days like Giving Tuesday)
- Lack of key data points as usable fields in the Insights feature, making them unreportable
December 22, 2022
Raiser's Edge NXT - Always with Raiser's Edge Database!
We use Blackbaud Raiser's Edge NXT along with Raise'rs Edge database to keep track of and manage our donor profiles, events, appeals, reports, donations, and outreach lists. Supervisors and individuals who are mostly viewers use Raiser's Edge NXT. For the most part, we primarily use the database version of Raiser's Edge for a number of reasons. The database version has gift entries with much more detail, as well as batch entry. In the database, we use the query and export regularly to build lists and reports. Sometimes I go into NXT to build a report because they have a more modern and presentable look. Unfortunately, the reports are less than reliable and often don't give me what I am trying to report. NXT is great for someone on the go or who only wants access to basic info, like an email or phone number for an individual, or to look up a person's giving history. Over the years Blackbaud has made many improvements to NXT and they continue to make efforts to improve its functionality. It is a robust CRM tool and one of the most comprehensive in the nonprofit world. I would recommend it - just not without the database version to give you what you really need for data entry, creating lists, and reporting.
- It is a robust CRM which houses your constituents' basic info.
- Easily accessible on the web, or as an app on your phone.
- Easily pull up a constituent to see their relationships, gifts, appeals, events, ratings, etc.
- In my opinion, the reporting tools are not user-friendly. They look nice but do not give me the criteria options I need to report. Also, they are often inaccurate.
- The events module in NXT needs to connect to the events module in database.
- From my experience, building lists in NXT is quite basic and needs to be more robust - more like a query in the Raiser's Edge database.
I use Blackbaud Raiser's Edge NXT to manage my portfolio of donors at The National WWII Museum. NXT is a nimble system that is easy to navigate and extremely user friendly. NXT allows me to record information to maintain an accurate account of opportunities, actions, and gift records. With the information from NXT, I can provide an excellent donor experience with the Museum.
- Create lists
- Reminds me of opportunities and action steps
- Maintain excellent donor records
- Creates a historical record of past interactions with donors for new fundraisiers
- Attachments made in NXT available in Database view
- Sending emails
- Connection to business calendar in Outlook
December 21, 2022
NXT improves fundraising success with functionality
My organization uses NXT for all fundraising data entry and reporting. We are able to create advanced reports for our development team and organization constituents with the software, as well as tackle day-to-day gift tracking. I serve as the database manager and perform regular maintenance and cleanup to ensure data accuracy. Raiser's Edge NXT streamlines our data entry process.
- Built-in reports cover development needs.
- It is easy to navigate, and data is easily accessible on-the-go.
- Support services elicit prompt and thorough direction.
- Functionality with other Blackbaud products could be improved.
- The need to switch between NXT and database view could be eliminated.
December 18, 2022
Huge Fan of Blackbaud.
Raiser's Edge is the backbone of our development and alumni relations operations. It helps us to track donors, prospects, volunteers, and alumni in an efficient way. It is easy to use for users of all levels of technical skills but still powerful enough to solve high end more technical issues.
- Track Donations.
- Track engagement and prospect data.
- Export and import to and from other applications.
- Further enhancements of the NXT view query ability for more complicated lists.
- Increased fields and filters in the Insight builder.
- Easier integration through API or training of users from Blackbaud on that Aspecy.
December 15, 2022
Good Metrics but Customer Service is Lacking
To meet our up-to-the-minute communications and online fundraising needs, we regularly employ the eblast marketing tool and donations form. I am impressed with the metrics and tracking capabilities of Raisers Edge, both for engagement in our messaging and funds raised through our online forms. With a goal to engage with half of our donor family through online newsletters and increase online giving by 10%, we have been able to reach larger numbers of our donors through Online Express. We have struggled, however, to get our questions answered regarding list management, and I feel the limited graphics capabilities of the email marketing tool are wonky compared with other eblast tools on the market. In my experience, customer service has regularly attempted to sell us new products rather than address the challenges we are facing. Overall, I would give your product an average score, and will gladly change my grade when I see better service behind your products.
- provide valuable measures of our outreach
- link email addresses to open and clickthrough rates
- more streamlined access to customer support for Raisers Edge
- decision NOT to market new products to dissatisfied customers
- better graphics capabilities in the email marketing tool
- simpler list management process
December 15, 2022
NXT Review
- To search donors for contact info.
- To create lists for email blasts or invitation lists.
- User friendly
- Filters easily
- More automations
- More communications with other services
- platform to manage alumni where I wont go over on my constituent cap
December 15, 2022
It wasn't what we thought.
My organization used Blackbaud Raiser's Edge NXT for two years. We used this as our donor database. Previously my organization had used eTapestry, another Blackbaud product. Our Blackbaud consultant recommended the upgrade to Raiser's Edge NXT. We were told that the additional features in NXT would greatly benefit our organization. While there were a few upgrades that I did find useful such as the list option, advances in tracking emails and online donation form tracking, the cost was not worth the few extra things we used. I do believe for a very large organization this product might be a good fit, but for us it did not deliver on what we had been promised. My organization ended up going back to using eTap.
- Tracking of email interactions
- Being able to assign a fundraiser to constituents
- Customer service for questions about the system
- Queries
- Data base view is not very user friendly
December 15, 2022
Gives you what you put into it
It is our CRM. I enter all gifts in the database, use it to acknowledge and develop prospect lists and mailing lists. Raiser's Edge is our main database for fundraising and donor management. We use it to pull reports for fiscal and calendar year and send mail outs for fundraising campaigns as well as online campaigns. It holds all of our donor information
- Reports of all kinds
- Mailing labels, spreadsheets
- Lybunt
- Downloading online gifts from Blackbaud merchant services , all infor is not included and takes some manual labor
- Acknowledgement letters can no longer be run out of blackbaud! Huge inconvenience
- Easily creates duplicates
December 14, 2022
Blackbaud Raiser's Edge NXT Review from Backend User
We implemented Blackbaud Raiser's Edge NXT in 2021, after using Blackbaud Raiser's Edge for many years. We didn't implement it in order to address any business problems-- it is something Blackbaud is pushing all organizations to, and it was inevitable that we had to transition at some point. It did transition us to a cloud-based database, which increases gift officer's ability to access it remotely, but has also led to constant issues when Blackbaud's servers are down for hours/whole days.
- More aesthetically pleasing for some people
- Customizable layout
- NXT Ratings are helpful
- Past due actions are easier to flag/see
- Gift entry is missing key functionality (pledges, tributes)
- Searching for records has limited functionality compared to database view
- In my opinion, lists have limited functionality- 99% of the time I need to log back into database view and make a query
- Report builder/Insights is not intuitive at all
- Most reporting/data processes can't be done effectively in NXT
- You have to deactivate and restart some workflows regularly since you can't put the same workflow on a constituent more than once.
December 14, 2022
Minimal improvements to RE database view, with a lot of pain points still remaining
I use NXT mostly to enter Actions and Notes into the records of donors after completing cultivating steps or finding out background information about them. I also use it to identify information about a donor if they're calling and need some background details about prior gifts or whether or not we received a gift. In terms of data analytics, we are also in the process of building out dashboards to display KPIs such as retention rates, revenue, etc.
- Analytics dashboard are helpful are user friendly
- General layout of donor information is displayed in a clean way
- In some ways it has more functionality than RE database version, such as clickable links within each record that bounce to related pages
- Very limited ability to run queries. I have to open up the database view to do that.
- If I am logged into the database version of RE, after too much time of inactivity it breaks the connection and I need to manually break the a data connection and the process takes about 10 minutes. Very time consuming and unnecessary in my opinion.
- The giving history cuts off after a certain number of entries. If I want to see the comprehensive giving history, I need to log into the database view, which takes longer to load.
- In my opinion, the contact info is not entirely intuitive and is missing some bits of information that would organize it in a clean way. For example, I want to be able to indicate if a donor unsubscribed to bulk emails vs. emails we should never contact even for individual outreach.
- There is no option to check of text message as a method of contact.
- I would like to see a service that scans phone numbers and tells you if they're cell phones or landlines.
- In my expereince customer service is generally not helpful and difficult to reach.
- Even though we use Luminate Online, another Blackbaud product, we have no way of automatically recording which emails a donor received. There has also been no movement on fixing this issue.